Refund Policy
Last updated October 21, 2026
The short version
- Failed edits give their credits back automatically
- Your first purchase is refundable within 3 days if under 20% used
- Duplicate charges and missing credits are always fixed
- Cancel any time; you keep your plan to the end of the period
1. Failed edits
If an edit fails, times out or is blocked by the safety filter, the credits it used go back to your balance automatically. You don't need to ask. Every charge and refund is listed in Account → Credits.
| What happened | What you get back |
|---|---|
| The model returned an error or timed out | All the credits for that edit |
| The safety filter blocked the photo or the result | All the credits for that edit |
| The result came back, but you don't like it | No credits back; try another model or prompt |
2. Your first purchase
Your first purchase, a plan or a credit pack, is fully refundable within 3 days of payment if you used less than 20% of its credits. This covers the first plan payment or the first credit pack on your account, whichever came first. Renewals, upgrades and later purchases are not refunded.
If you were charged twice, or paid and the credits never arrived, we always fix it, whenever it happened.
3. Plans
You can cancel at any time in Account → Plan and billing and keep your plan until the end of the period you paid for.
4. Credit packs
Credits from a pack never expire, so there is no rush to use them.
5. How to ask for a refund
Email support@pixenhancer.ai from the address on your account and include the date of the payment. Approved refunds go back to the original payment method, usually within 5 to 10 business days. The credits from a refunded purchase are removed from your balance.
6. Chargebacks
Please contact us before opening a dispute with your bank. We can usually solve billing problems faster. A chargeback suspends the account while it is reviewed.